Shipping policy
At The Grace Chapel, every blessed piece is handled with the utmost care from the moment your order is placed to the moment it arrives at your door. We are committed to ensuring your sacred item reaches you safely, securely, and in a timely manner.
Order Processing All orders are processed within 1-5 business days of being placed. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an order confirmation email as soon as your order is successfully placed.
Shipping Carrier The Grace Chapel works closely with UPS to ensure all orders are delivered quickly and reliably. Every shipment includes a tracked delivery service so you always know exactly where your blessed piece is.
Estimated Delivery Times Once your order has been processed and dispatched, estimated delivery times are as follows:
- United States: 5-10 business days
- Canada: 5-10 business days
- Australia: 5-10 business days
- New Zealand: 5-10 business days
Please note that these are estimated timeframes and may vary due to customs processing, public holidays, or unforeseen carrier delays. The Grace Chapel is not responsible for delays caused by third-party carriers or customs authorities.
Tracking Your Order Once your order has shipped, you will receive an email containing your tracking number. You can use this number to monitor the progress of your delivery at any time through the UPS website.
Packaging Every blessed piece from The Grace Chapel is wrapped with care and packaged securely to ensure it arrives in perfect condition. We treat each item with the reverence it deserves.
Shipping Charges The shipping contribution charged at checkout covers the full cost of packaging and tracked delivery to your door. There are no additional fees, subscriptions, or future charges of any kind.
Lost or Undelivered Packages If your package has not arrived within the estimated timeframe, please contact us at support@thegrace-us.com with your order number and tracking information. We will investigate the matter promptly and work with our carrier to resolve it as quickly as possible.
